Small Group Tools
Contemporary Comments 2018
Texts: John 15:7; Matthew 7:7; Psalm 66:18; James 1:6-8; 1 John 5:14, 15; Acts 2:38
A popular Facebook meme is an illustration of an elderly woman with the caption: " 'Let’s eat Grandma!' or 'Let’s eat, Grandma!' Punctuation saves lives!" Well, punctuation may not literally save lives, but poor communication does cause a myriad of problems.
A March 2 report states: “Consider this sobering fact: according to Microsoft’s 2016 State of Global Customer Service Report, 68% of 18-34-year-old consumers have stopped doing business with a brand due to a single poor customer service experience. One, single negative experience and a customer will turn to your competition! Due to poor customer service, companies lose an estimated $41 billion every year.”
The problem is that often even the most well informed customer service agents have to resolve technical issues by relying only on their customer’s verbal descriptions of the problem. Customer frustration intensifies when there is a communication barrier. Poor communication leads to misunderstandings, which leads to unresolved issues, and an unhappy customer is bad for business.
The solution is remote visual support. This allows customer service agents to see exactly what the customer is seeing by utilizing the camera on the customer’s mobile device. Suddenly, the agent and the customer see the same view.
Enter augmented reality, which enables the customer service agent to remotely draw arrows and circles on a customer’s smart phone or tablet, pointing out in real-time the actions the customer needs to do to solve their issue. Companies who equip their customer service staff with augmented reality increase their customer satisfaction. It also keeps these support operations miles ahead of competitors who do not offer augmented reality support. It’s a win-win solution because it increases good communication and good communication means return customers.1
Prayer is a form of two-way communication that is actual reality, not virtual. This week’s lesson examines the role of the Holy Spirit and prayer as outlined in God’s word. The memory text describes how the Holy Spirit augments our prayer communication to the Father “with groanings which cannot be uttered.” God does not need augmented reality technology because He personally searches our hearts. God intimately knows every issue of life that we face, every concern on our hearts. He sees what we see. He feels what we feel. Moreover, the Holy Spirit is the active agent—the heavenly technology—that conveys these messages between us and our Father.
This week we see three foundations of Biblical Prayer: We show our trust in God by asking Him for help and not relying on our own efforts. We demonstrate our belief that God is real and does hear our petitions through the ministry of the Holy Spirit. In addition, we show our confidence in God’s word because we base our faith on God’s promises in that word.
When it comes to eternity, good communication really does save lives!
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